AZNAR vs. CITIBANK, N.A., (Philippines)
G.R. No. 164273, March 28, 2007
Facts:
Petitioner Aznar, a known businessman, is a holder of a Preferred Master Credit Card (Mastercard) issued by Citibank. On July 17,1994, Aznar, his wife and grandchildren left for their Asian tour. The plane tickets to Kuala Lumpur for his groups were purchased using his credit card. During their tour, Aznar used his credit card in some establishments in Malaysia, Singapore and Indonesia, but the said credit card was not honored. And when he tried to use the same in Ingtan Tour and Travel Agency (Ingtan Agency) in Indonesia to purchase plane tickets to Bali, it was again dishonored for the reason that his card was blacklisted by Citibank. Such dishonor forced him to buy the tickets in cash. He further claims that his humiliation caused by the denial of his card was aggravated when Ingtan Agency spoke of swindlers trying to use blacklisted cards.
On August 26, 1994, Aznar filed a complaint for damages against Citibank, docketed as Civil Case No. CEB-16474 and raffled to RTC Branch 20, Cebu City, claiming that Citibank fraudulently or with gross negligence blacklisted his Mastercard which forced him, his wife and grandchildren to abort important tour destinations and prevented them from buying certain items in their tour.He further claimed that he suffered mental anguish, serious anxiety, wounded feelings, besmirched reputation and social humiliation due to the wrongful blacklisting of his card.To prove that Citibank blacklisted his Mastercard, Aznar presented a computer print-out, denominated as ON-LINE AUTHORIZATIONS FOREIGN ACCOUNT ACTIVITY REPORT, issued to him by Ingtan Agency with the signature of one Victrina Elnado Nubi (Nubi) which shows that his card in question was "DECL OVERLIMIT" or declared over the limit.
Citibank denied the allegation that it blacklisted Aznar’s card.To prove that they did not blacklist Aznar’s card, Citibank’s Credit Card Department Head, Dennis Flores, presented Warning Cancellation Bulletins which contained the list of its canceled cards covering the period of Aznar’s trip.
On May 29, 1998, RTC Branch 20, Cebu City, through Judge Ferdinand J. Marcos, rendered its decision dismissing Aznar’s complaint for lack of merit. Aznar filed a motion for reconsideration with motion to re-raffle the case and On Novembe 25, 1998, Aznar’s motion for reconsideration was granted by Judge Jesus S. De la Peña of Branch 10 of Cebu City.Citibank filed an appeal with the CA. On January 30, 2004, the CA rendered its Decision granting Citibank’s appeal.The assailed order of the Regional Trial Court, 7th Judicial Region, Branch 10, Cebu City, in Civil Case No. CEB-16474 was set aside and the decision, dated 29 May 1998 of the Regional Trial Court, 7th Judicial Region, Branch 20, Cebu City was reinstated.
Hence, the appeal.
Issue:
Whether or not the On Line Authorization Report is an electronic document and constitutes electronic evidence.
Held:
The dishonor of Aznar’s Mastercard is not sufficient to support a conclusion that said credit card was blacklisted by Citibank, especially in view of Aznar’s own admission that in other merchant establishments in Kuala Lumpur and Singapore, his Mastercard was accepted and honored.
Aznar puts much weight on the ON-LINE AUTHORIZATION FOREIGN ACCOUNT ACTIVITY REPORT, a computer print-out handed to Aznar by Ingtan Agency, marked as Exh. "G", to prove that his Mastercard was dishonored for being blacklisted. On said print-out appears the words "DECL OVERLIMIT" .
As correctly pointed out by the RTC and the CA, however, such exhibit cannot be considered admissible as its authenticity and due execution were not sufficiently established by petitioner.
While the Court commiserates with Aznar for whatever undue embarrassment he suffered when his credit card was dishonored by Ingtan Agency, especially when the agency’s personnel insinuated that he could be a swindler trying to use blacklisted cards, the supreme court cannot grant his present petition as he failed to show by preponderance of evidence that Citibank breached any obligation that would make it answerable for said suffering.
WHEREFORE, the petition is denied for lack of merit.